Q: Are there alternative methods to purchasing online?
A: If you prefer to make a purchase with BelenGift over the phone, we invite you to call our toll free number 1-877-789-0139 and one of our customer service representatives will be glad to assist you. We are available Monday to Saturday from 8:30am to 6:00pm. We are close on Sundays and all major Canadian holidays.
Q: How will I be sure my order was successfully received by the online system?
A: Once your order has been placed, you will receive an order alert to the email you provided us during the order process. All of the information you have inputted will be displayed in an easy to ready form as well as a summary of the products your have purchases, prices and applicable taxes. If any of the information is incorrect please contact us immediately.
Q: What if I do not feel safe giving my credit card our online?
A: For your protection, our online ordering system uses industry standard secure locket layers (SSL) 128 bit encryption that is used by banks and the military. SSL protects your personal and credit card information by scrambling the data you submit and ensures there has not been an interception of any kind. If you still do not feel secure, please call us at 1-877-789-0139 and our customer service staff will gladly take your order.
Q: Is there any additional important information I should know before ordering?
A: When placing an order we suggest you review the information you‘ve entered to make certain it‘s accurate. This especially concerns the delivery information of the recipient and a day time contact should we have the need to contact your recipient to ensure prompt delivery of your gift. Back to top ^
Delivery
Q: What if the recipient is not home when the gift is delivered?
A: On average, a courier will attempt to deliver a product twice before the gift is sent back to us. If it is considered that leaving the item is a safe alternative the courier may choose to leave the item. If specific delivery instructions are required please notify us when the purchase is made. Contact us to ensure delivery instructions are received.
Q: How can I ensure my gift is delivered on a specific date?
A: The shipping carriers we use are very reliable however, there are times during peak holiday seasons that shipments are sometimes delayed due to the sheer volume they handle. For this reason they do not absolutely guarantee delivery times. We will say that our couriers have an accuracy rate of delivering gifts safely 99.9% of the time. During busy holiday seasons we would suggest ordering as early as possible to ensure a timely delivery.
Q: Is it possible to have a product arrive on the day it was purchased?
A: We do offer same day delivery for the Greater Toronto Area. For a list of the cities that this applies to please click here. For same day shipping, all orders must be received by 10am that morning.
Q: Do you Deliver to Businesses and if so how will I be sure the gift will not be delivered on a weekend?
A: Yes we do deliver to business addresses. You will have an opportunity in the ordering process to enter the business name, address and unit number etc., indicating that the delivery address is in fact a business. Generally couriers such as FedEx do not deliver on weekends unless otherwise specified, however, purchase early in the week to ensure the gift is received before the weekend.
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Guarantee
Q: Is my order guaranteed?
A: Yes, at BelenGift we are pleased to offer a 100% Satisfaction Guarantee. It is our goal to provide exceptional service along with an outstanding product and each member of our team will work with you to ensure your gifting experience is a memorable one. Please contact us and will be happy to help with any of your needs.
Q: Will my gift look identical to the one in the picture?
A: Our gifts will come with the same exact items that are described in the product description. During busy seasons we may substitute a product that is out of stock with a similar product of equal or greater value so the value of the gift is not changed. As well, we may substitute delicate chocolates in the hot summer months to prevent melting.
Q: What if my recipient receives the wrong gift?
A: If there has been a mistake on our end we will be happy to correct the issue. Please review our returns and refunds section to see if your order applies to any of our policies.
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Corporate Orders
Q: What kinds of products are offered through the corporate catalogue?
A: We offer a wide variety of products including desk accessories, apparel, gift baskets, awards, electronic desktop items, pen sets and many, many, more.
Q: What kind of Options do I have when personalizing these items?
A: The options for each item are quite unique. Most common customization options include placing a name or logo on the item, engraving, and embroidery; however there are numerous other options. If you have any questions regarding these options please feel free to contact us.
Q: Are there other items than what is shown in the catalogue?
A: Yes, there are literally thousands of items and styles of the products in our catalogue. We would be more than happy to work with you to identify your specific needs and produce a product that is a perfect fit for you or your company.
Q: How do I access this catalogue?
A: Feel free to contact us at any time and we will be happy to discuss you‘re your specific needs and send the appropriate catalogue to you
