Here
at BelenGift, our goal is to provide exceptional service along with an
outstanding product. That is why we are pleased to offer 100%
satisfaction guaranteed. If you, or your recipient, are not completely
satisfied please contact us. Our team will strive to ensure that your
gifting experience is an effortless and memorable one.
At BelenGiftAndBasket.ca, we understand that giving is a way of expressing
yourself. We want your gift to make a lasting impression on that
special someone, and that's why we make sure the utmost care goes into
each and every gift basket. No matter what the occasion, our goal
is to make your gift-giving experience simple, enjoyable and memorable.
Located in Toronto, Ontario, we specialize in all kinds of gifts baskets, including: wine gift baskets,
fruit gift baskets, baby gift baskets, and gourmet gift baskets containing delectable treats that will satisfy any palate and every craving.
All of our gift baskets are hand-assembled in Toronto with the utmost care and attention.
BelenGift has helped tens of thousands of people enjoy gift baskets
across Canada and the USA. We have conveinant shipping centers throughout
North America, including Toronto, Canada and New York, USA. We offer fast, conveinant shipping methods
worldwide, and speciality hand-delivery gift basket service in Toronto. Whether it's an individual,
a small business, or a large corporation, we have the capability to deliver any size of
order, and we promise to match our quality products with quality
service. Placing an order is fast, secure, and convenient - and we'll
stay in touch with you every step of the way. That way, you can rest
assured knowing your gift is in good hands.
Our goal at BelenGiftAndBasket.ca is to be the most successful online gift
basket business going. That means offering superior products, high
levels of service, and exceeding our customer's expectations. We
believe we're building our company towards this end, one gift at a
time.
For any further information about our company or products, please feel free to drop us a line. We would love to hear from you.
Our online ordering feature allows you to browse and purchase a gift
while at the comfort of your own home. Our navigation options allow you
to search the website by product type, special occasions, and best
sellers as well as through specific key words. We aim to make your
purchase as simple as possible
We also aim to provide you with a safe purchasing experience.
Our website features an online ordering system which uses industry
standard secure locket layers (SSL) 128 bit encryption that is used by
banks and the military. This will ensure that all the information we
receive is safe from unauthorized parties and you can feel at ease when
ordering.
When placing an order, please ensure that the 'ship to' address is
correct, including Company names, Recipient name, apartment numbers,
postal codes and telephone number.
When a purchase is made, you will receive an email confirming
your order. Please ensure all the information is correct as once the
item is shipped, it is extremely difficult to alter any of the
information. This is our way of keeping you involved in the process to
ensure your order is completed.
As well, you may contact us at any time and we would be happy to assist you with any step of the ordering process.
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Bulk/Large Orders and Telephone Orders
We understand that each order should be personalized to fit each
recipient or occasion. In order to accommodate large quantities or
custom orders we are pleased to be able to extend both E-mail and
telephone ordering options. Each option will allow you to connect with
a representative of BelenGift and work through various options to
ensure that your order fits any specified needs or requirements.
Also, feel free to contact a customer service representative
if there are any further questions regarding any of the ordering
options listed.
Especially useful when placing large or custom orders, you can email us at support@belengift.com and we will work with you to place an order that is truly unique to your gift giving need.
Telephone Ordering
If you would like to place an
order by phone, you can contact a BelenGift representative at
1-877-789-0139. All of our staff are friendly and reliable and will
help you with any questions you may have.
Important
When placing an order, please ensure
that the 'ship to' address is correct, including Company names,
Recipient name, apartment numbers, postal codes and telephone number. Back to top ^
Payment Methods
We accept Visa, Master Card, American Express and PayPal.
In order to make your purchase a convenient one, prices can be viewed
in both Canadian (CDN) and Unites States (USD) currencies using a
currency converter available in the shopping cart.
For fast transaction approval, please make certain that the billing
information entered on the order form matches the address that your
credit card statement is sent to.
Taxes
Applicable taxes will be collected for orders delivered within Canada. Orders delivered in the USA are tax-free. Back to top ^
BelenGift Policies
BelenGift Promise
100% Satisfaction is our promise to you.
In
order to ensure that your gift giving experience is a memorable one, we
aim to offer the highest degree of customer service every step of the
way. Each member of our staff will go to great lengths to ensure every
customer is satisfied with both our products and our services. Let us
take the stress out of gift giving and help provide a unique gift for
any occasion.
Please take a second to review the BelenGift policies to see
if your order may qualify for any of the issues that are briefly stated
on our website.
Our online ordering system uses industry standard secure locket layers
(SSL) 128 bit encryption that is used by banks and the military. SSL,
protects your personal and credit card information by scrambling the
data you submit and ensures there has not been an interception of any
kind. To verify that the transaction is secure check that the URL has
an added ’s‘ (ie. https://) instead of the usual http:// and look at
the top of your browser where you should see the SSL security icon (a
closed padlock or an unbroken key). Once you confirm either of these
features please feel assured that the transaction is secure.
All of our products at BelenGift are accompanied by our 100%
satisfaction guaranteed promise. If there are any issues with the
products or services we will be happy to assist you in correcting the
problem. Please refer to the returns policy below to see if your gift
qualifies. Contact our customer service team right away for any further
questions or issues.
Fresh Products/Perishable Gift Baskets
Due to health and safety reasons, food baskets are not returnable.
However, if a product arrives damaged we will provide further
assistance to replace it. Simply call us at support@belengift.com within 48 hours of delivery and we assist in correcting the issue.
Non-Perishable Gift Baskets
If an item arrives damaged we will be happy to replace it. Simply call us within 48 hours of delivery.
PLEASE NOTE:
For gift baskets returned to us because the recipient did not reply to
delivery notices, refused the package, or the address was
incorrect/incomplete the purchase price will be refunded to the credit
card less shipping cost and a 15% re-stocking fee. We are not
responsible for items damaged or lost in transit. For your protection,
use an insured courier to return items and retain your shipping receipt
for parcel tracking. We reserve the right to request that the item be
returned to us before being replaced.
To keep you informed, you will receive and order notification
when your order is placed and a delivery notification when your order
is shipped complete. Outlined below are BelenGift policies regarding
shipping and delivery. Please take a second to read through our
shipping policies and restrictions before ordering.
Special care is used to ensure gift basket edibles, such as fresh foods and chocolates, arrive safely
We do our absolute best to make certain that your order arrives on the
day you requested. However, due to the large volume of parcels being
shipped (especially during busy holiday seasons), our carriers cannot
guarantee shipping dates. To avoid disappointment, please order early.
TAXES
Applicable taxes will be collected for orders delivered within Canada. Orders with a US destination address are tax-free.
PLEASE NOTE:
Fruit Gift Baskets and Cheesecakes
cannot be shipped on Thursday unless the Overnight shipping option is
chosen. Otherwise your order will be shipped on the following Monday.
Orders cannot be cancelled once they have been sent out for delivery or have been shipped.
Please ensure that the address of the recipient is correct and complete. Kindly provide us with daytime contact details.
Both local and out of town couriers will make an average of two
delivery attempts, leaving notices for recipients, before returning a
package.
Re-shipping a package will incur new shipping charges plus a
handling fee of 15% to cover gift inspection, replacement of any items,
rewrapping and repackaging for shipping, before returning a package.
Due to laws governing alcohol sales, we are unable to ship
Wine Baskets to the following states: AL, AR, CO, DE, FL, GA, IN, IA,
KS, KY, LA, ME, MD, MA, MS, MT, NE, NV, NJ, NM, NY, ND, OK, PA, RI, SD,
TN, TX, VT, WI
Every product from BelenGift is prepared with the utmost care
to ensure it is aesthetically appealing. We take pride in the
presentation of our products and prepare them so the customer knows
upon arrival they have received a truly special gift.
Presentation
Gift Baskets come wrapped in cello, tied with ribbons and adorned with
an elegant. At checkout time you will be asked to type in a message for
the card accompanying your gift or basket.
Substitutions
In addition, due to the popularity of
some Gift Baskets, BelenGift reserves the right to substitute certain
products contained in the baskets or the baskets themselves. Any
products substituted will be replaced with products of equal or greater
value to ensure the value of the gift is unchanged.
Depending on the season and product availability, some gourmet
items may be substituted, but always for those of equal or greater
value. During the hot summer months, we will substitute certain
delicate, fast-melting chocolates.
Please contact us if there you have any additional questions or comments regarding the presentation of your Gift Basket.
